Review the model before opening or installation
Contact us before sending any product back. An unapproved return or refused delivery is not automatically eligible for a refund.
Keep the equipment uninstalled, unenergized, complete and in its original packaging while a return request is reviewed.
Inspect freight before installation and promptly report visible or concealed damage with the order number, packaging and clear photographs.
Contact our team first so we can review the order. We cooperate with lawful card disputes and provide transaction, delivery and communication records to the payment provider.
Installed, energized, altered, incomplete, special-order and certain electrical or refrigerant-handling products may be ineligible for discretionary return. Any approved deductions, freight responsibility and refund method are governed by the posted policy and applicable law. Nothing here limits rights that cannot legally be waived.
Refund policy
Contact National Mini Splits before returning any product so we can review eligibility and provide instructions. Return eligibility depends on the exact product, order status, condition, packaging, installation or connection history, and applicable law. Installed, energized, refrigerant-connected, used, damaged, custom, special-order, clearance, hazardous, opened electrical, or incomplete equipment may be ineligible for a discretionary return.
Cancellation requests are not guaranteed after fulfillment begins. If an accepted cancellation results in a refund, it will be returned to the original payment method subject to processing times. Original shipping, return freight, restocking, redelivery, storage, or other nonrefundable charges will be disclosed when applicable before a return is authorized.
Inspect parcel and freight shipments promptly. Record visible shortages or damage on the delivery receipt when possible, photograph the shipment and packaging, retain all materials, and contact us promptly. These steps support a carrier or product claim and do not limit rights that cannot be waived.
Defective-product and manufacturer-warranty requests are different from discretionary returns. Applicable MRCOOL warranty terms, registration, installation, maintenance and proof-of-purchase requirements vary by product. Nothing in this policy limits rights provided by applicable law.